Hello. Thank you for visiting us at All Blankets.com. We pride ourselves on delivering quality blankets and quality customer service. Here are some comments from our customers: "Best online shopping experience I've ever had" "The shipping was so fast! I couldn't believe it!" "I will tell my friends about All Blankets.com" We hope that you too will tell your family and friends about us. For Returns - please send to: All Blankets.com 19 Cobham Drive Orchard Park, NY 14127 Phone: 561-350-7505 We encourage you to email us whenever possible. We find this to be a great way for us to track your questions and requests. If you would like us to call you, please email us with your phone number, your time zone and the best times to reach you. inquiry@allblankets.com PAYMENT: We accept Master Card, VISA, American Express, and Diner's Club. OUR GUARANTEE: If within 30 days, you are not completely satisfied, return the item for an exchange or refund. Returned merchandise may not be used, washed or damaged. Shipping charges are non-refundable. SHIPPING: All orders are shipped via UPS Ground Service, and you can expect delivery within 2 to 5 business days depending on your geographic location. INTERNATIONAL SHIPPING: We will ship to countries outside of the United States. Please note - all international orders/shipments are non-refundable. Duties and other additional charges are the responsibility of the customer. Please contact us at customer_service@linensgalore.com for international shipping requests. TAX: New York State residents will be charged sales tax as required by law.